Refunds & Returns Policy

Returns and Refunds Policy

Australian Consumer Law Refunds

If a good purchased on our Website fails to meet a consumer guarantee under the ACL, please submit an ACL-claim by email to us at info@luckynotedesign.com . We will require proof of purchase (order number or receipt) and evidence of the fault (such as a photograph). We will provide you with a remedy in accordance with our obligations under the ACL. Return requests under the ACL, must be received within a reasonable time of delivery, which we’ve determined based on the nature of the goods to be 7 days. 

Change of Mind Refunds

In addition to your rights under the ACL, we may also offer change of mind refunds, in our absolute discretion. We do not offer change of mind refunds for custom products such as invitations, signage, on the day stationery, wax seals, acrylic and timber frames/blocks with custom lettering after we complete your order or in the process of completing your order. Please note that we do not offer exchanges for change of mind returns.

To be eligible for a change of mind refund, you must email us at info@luckynotedesign.com within the timeframe outlined below. We will require proof of purchase (order number or receipt).

We will accept returns provided that the item is unused and in the same condition that you received it, including in its original packaging. Requests for refunds must be made within 7 days of receipt of the product.

Once we have received your returned item, we will inspect it in line with our refunds policy and notify you of an outcome via email. If we approve a change of mind refund, your refund will be processed to the original method of payment.

You will be liable for all postage costs. Risk in the item remains with you until we take delivery of it, so we suggest registered and insured post. We note that if you return your item and it does not comply with our returns policy (such as not being in its original packaging), we will post the item back to you, at your cost. Please note that unless or until we receive the postage fees, we will not be obliged to return your item.

Custom Items (Custom Wax Seals and acrylic and timber frames/blocks with custom lettering)

Our refund policy for the items listed above is as follows:

Time at which your request for a refund has been received

Amount refunded

No work commenced or supplies ordered - eligible for 100% refund

If design and supplies purchased to complete the order has commenced -eligible for 50% refund

After printing/production has commenced - Cancellations not accepted. No refund provided